Communication with non-clinical managers
In an earlier page the importance of adequate communication of the consultation / clinical assessment was stressed.
Similarly it is important to recognise the need to demonstrate our steps to ensure quality to others, especially to managers outside the Occupational Health Service. Of course, audit is only one tool in the pursuit of quality in the delivery of occupational health services. Thus, for example, the employment of trained, specialised and accredited personnel is more likely to result in an early and tangible improvement in quality than the mere introduction of an audit programme. As the last exercise, place yourself in the shoes of a non-clinical manager.
In relation to audit, what would you be expecting of your occupational health staff?
Put your thoughts in writing and then compare your list with the one presented.
A non-clinical manager might need to know
The way ahead .....
For formal Distance Learning in Occupational Medicine or Occupational Hygiene, access the Centre for Occupational and Environmental Health at the University of Manchester. This resource is an abridged adaptation of a version from which teaching resources were developed and expanded for use by the Manchester Distributed Learning Courses.
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